Our clients often ask for things that should not become public: travel dates, who is present, places, occasions. For many, this is precisely why they use a concierge instead of booking themselves.
Client names, dates, itineraries, guest lists, amounts and any details of an order. Not in advertising, not on social media, not in conversation with other clients.
We do not publish photographs from your events and do not name you as a client without your written consent.
A partner receives only what they need to deliver the service. We choose partners who follow the same rules.
Every member of staff with access to client data is bound by this same commitment, and it continues to apply after they stop working with us.
TRIPS FACTORY TOURISM LLC · Licensed by the Dubai Department of Economy and Tourism · Licence No. 890349 · concierge@obsidians.vip